Since May 2023, ANRT is ISO 9001-2015 certified for its Radio Frequency Spectrum Management and Monitoring activities. This certification is the result of a process that involved all the entities concerned. It is an important act that commits the Institution to enhancing the quality of its know-how and expertise.
The frequency spectrum is a scarce resource, the use of which is becoming increasingly necessary for network development, as well as to meet the specific communication needs of professionals and citizens alike. This importance implies rational, rigorous and fair management, in line with international standards. ISO 9001-2015 certification contributes to achieving this objective.
Representing a major step in the process of excellence, certification confirms best practices within ANRT.
Several principles support this approach: leadership, employee involvement, process approach, fact-based approach to decision-making and value creation.
These principles cover all the Agency's businesses, and are in line with its quality charter, which aims to satisfy the expectations and requirements of stakeholders in terms of regulatory, technical and financial aspects, improve the efficiency of its internal processes, anticipate market developments and ensure responsiveness. It's also a guarantee of confidence for our partners.
Principles of the ANRT Quality Policy
1. Meeting customer expectations and requirements, particularly in regulatory, technical, and financial areas
Identify, understand, and address customer expectations and requirements as part of our processes, in compliance with the applicable regulatory framework.
2. Continuously improve the efficiency of our processes and our performance
Seize opportunities by identifying actions aimed at improving our management system and our processes, for the benefit of all stakeholders.
3. Anticipate industry developments and proactively address needs
Anticipate various developments in the telecommunications sector—whether technological, regulatory, or economic—and make appropriate decisions to support these changes in compliance with regulations and for the benefit of the sector.
4. Provide stakeholders with appropriate visibility regarding short- and long-term developments
Provide visibility to all stakeholders in the telecommunications sector regarding developments in technologies, telecom services, and regulations.
5. Establish an environment that ensures transparency and fairness
Establish procedures and adopt communication practices that ensure transparency and fairness toward the various stakeholders in the sector.
6. Create an environment that engages our employees and meets their needs and expectations
Understand the needs and expectations of our employees, and establish a framework that meets those needs and fosters social connections.
These principles apply to all of the Agency’s operations and align with its quality policy, which aims to meet the expectations and requirements of stakeholders in regulatory, technical, and financial matters, improve the efficiency of its internal processes, anticipate market changes, and ensure responsiveness. It also serves as a mark of trust for our partners.
